Agent FAQ

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Who is kgb?

For 15+ years kgb and its subsidiary companies have been in the knowledge business. We are dedicated to providing up-to-the-minute, accurate answers quickly, 24-hours-a-day.

Founded in 1992, kgb is the largest provider of branded directory assistance services in Europe and the largest independent provider of outsourced directory assistance services in the United States. Last year, we answered over one billion requests for information by phone, by text message or over the Internet. We are currently recruiting Special Agents for 542542 (kgbkgb), our newest product.

Visit our corporate site to learn more about us.

What is 542542 (kgbkgb)?

542542 is our mobile Ask Anything 2-way text service. The service is accessed by texting 542542 or kgbkgb on a mobile handset. Consumers can text virtually any question and receive an answer within minutes.

How do I apply to become a kgb Special Agent?

Go to our Special Agent Challenge site at

Give me 10 reasons why I should apply to become a kgb Special Agent?

Easy. They are:

1. The opportunity to answer real questions for real people every day

2. The accumulation of extraordinary bits of information

3. Increased general knowledge

4. Some extra spending money (and, while you’re at home earning, you’re probably not out spending)

5. A work at home role – no commute means you save time and money not commuting, and help save the planet too

6. A flexible work schedule

7. No dress code

8. Rewards and recognition programs

9. Membership in an elite community of Brand Ambassadors

10. A cool job title – Special Agent, kgb

What are the kgb Special Agent requirements and qualifications? What hours do I have to work as a Special Agent? What does kgb Special Agent compensation look like?

For answers to all of these questions, visit the Positions page of our Work @ Home Recruitment Center.

What are the steps in the process to become a kgb Special Agent?

1. Apply Now at

2. Pass the Special Agents Challenge

3. Complete Special Agents Training

4. Complete Registration Paperwork

5. Become a Special Agent 


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